LOCATION:

BGC Taguig City

    JOB SUMMARY:

    Primarily dealing with infrastructure support for recently acquired software house you work within a small support team to ensure all clients are supported with a range of issues on a proactive basis.

    This client facing role that will see you working autonomously, reporting to a local team lead with a pre-established support network of a 24 / 7 Service Desk.

    DUTIES AND RESPONSIBILITIES:

    • Accountable for desktop infrastructure support within global based team you will work closely with your manager / team to develop and deliver pro-active solutions to Windows / Linux / Apple based infrastructure issues.
    • You to be a local point of escalation for all end user queries and issues ensuring effective documentation and knowledge sharing of all applicable fix’s.
    • Working within a small team to maintain high levels of support in order to maximize system availability.
    • Develop and maintain SLA’s, and compliance within corporate financial environment.
    • Develop and maintain Windows systems and deployment process, ensuring that all issues are documented and all clients are supported in majority of broke / fix issues.

    QUALIFICATIONS:

    • Minimum 3+ years in a Support based role with focus on face to face communication you will need to be confident in multi-client support and have a range of skills including workload prioritization and the ability to multi-task.
    • Proven knowledge of Microsoft infrastructure and products including Win7, Win 10 and Office application suite is a must.
    • Troubleshooting and support of mail clients Outlook, Office 365 (Understanding of Exchange 2003 – 2019 infrastructure / administration desirable)
    • Experience with Active Directory is a must. (Domain admin level desirable)
    • Proven experience in documenting / transferring of knowledge and pro-active improvement plans is also required
    • Proven experience of effectively dealing with client requirements and expectations.
    • Practical understanding of networking LAN/WAN and TCP/IP, VPN is required.
    • Practical understanding of UNIX / Linux with basic Bash command skills is highly desirable.
    • Practical understanding of PXE imaging service with a focus on multiple of operating systems (Windows, Apple, Linux)
    • Experience of Enterprise Domain admin required. Apple, Android, Windows phones and Mobile Iron.
    • Experience with Desktop virtualization (Citrix)
    • MAC OS desktop environment understanding / Troubleshooting is highly desirable.

    IDEAL QUALITIES:

    • ITIL foundation certified
    • MCDE or MCSE Certified